About a month ago Eric and the office and field crews installed a new Rheem heating and cooling system. The weather has not allowed me to experience the A/C, however, the heating system with its humidifier, U/V light, and filter systems are all working to create a very noticeable improvement to the air quality in my house.
Fantastic experience, could not have picked a better company to deal with. Interviewed several other contractors and none of them fully understood what was actually required to perform my job properly. Only regret is that I didn’t have them perform this work years earlier.
We highly recommend Cool Pro. We had a new HVAC system installed in our home 3 years ago. Everything has been running with no issues. From the estimate to scheduling to install everything went smoothly & as promised! Eric and his team are professional & answer all questions honestly. So refreshing to work with a qualified company.
Everything from the initial phone call to the office and the estimate by Eric to the installation of the new system was professional and courteous. Options were explored and explained in advance and questions were answered promptly and completely. The job cost exactly what was quoted, they arrived on time and left the premises clean. The office followed up a few hours after the team left to confirm we were satisfied. Couldn’t ask for better customer service. Our unit was installed nearly 2 years ago and we are still very happy with the decision we made. Shortly after our unit was installed, on our recommendation, two of our friends used Cool Pro Mechanical and both were very happy with their experiences as well. Very highly recommend. All contractors should be modeled on this company’s performance.
I rarely write reviews, but I feel Cool Pro warrants my time and effort. Not only are they incredibly polite, considerate, and easy to deal with, they are hyper competent. They are easy to work with with regard to booking appointments, respectful of your time, your house and your family. They are honest and upfront and try to work with the system you have instead of up-selling. Eric really knows his stuff and easy easy to talk to and a good listener. Can’t recommend this company highly enough.
We needed to replace an aging central air conditioning system in our home, and after interviewing several companies, we hired Cool Pro. They gave a detailed breakdown of costs in advance, with no surprises at the end. Owner Eric and the crew were extremely professional and courteous while in and around our home, in addition to doing a flawless installation job, and I would hire them again in a heartbeat.
I had my air conditioning unit installed last year by Cool Pro.. It is one of the best investments I ever made to my house in 47 years. I honestly don’t know why I waited so long. I think I was afraid to cause problems in my house and also the expense. Being on a fixed income it was a lot to consider doing this home improvement. My friend recommended Eric from Cool Pro to come to my home and give me an estimate which I did after two unbearable summers of extreme heat. I must say Eric impressed my very much and he spoke to me like I wasn’t the old worman I really am. He had patients and time to let me know the cost, how the unit works and how and when this could be done in my home. MY children don’t know why I waited so long and quite honestly neither do I. Last year was my second year with central air conditioning and I loved every minute of the long hot summer we had. I had NO problems and the units were quiet and efficient. Thank you Cool Pro
Good Company. Margaret in the office and Brian my tech were both excellent and honest. I will use them again and refer them to anyone that is in need.
Very professional and fare. They provided us an honest price. But most importantly they had guided us to take advantage of power company rebates to end-up with a 20 Seer unit for the Price of a 15 Seer unit. Highly recommend them
Being our home is over 100 years old, it was a very difficult situation to retrofit central air. Eric and Rene developed and installed an excellent solution. Our home is now evenly cool and comfortable with no negative impact to its aesthetics. Everyone,from those in the Cool Pro office to the install & maintenance crews, was extremely friendly, professional and committed to our exceeding our expectations. I would (and have) recommend Cool Pro to friends and family
Very professional organization. We had both the heating and air conditioning units replaced The team was very careful around the house and cleaned all debris
I want to thank Eric, the installation team and the office staff over at Cool Pro Mechanical. They did an amazing job from start to finish. Eric was very knowledgeable and was very helpful in finding the right AC/Heating system for our home. Eric answered all our questions and concerns and the office staff was very prompt in getting quotes and installation set up. The work was done professionally, on time and exactly when discussed. The value for the unit, installation and customer service is exceptional. I would highly recommend this company.
Thank you for recommending Cool Pro Mechanical. They are professional in every aspect, from Lori in sales to Eric as the project manager. Eric is a very knowledgeable working supervisor he attends to every detail until everything is correct. His crew is very attentive and dedicated. Also, their pricing and scheduling are very reasonable.
Eric explained everything to us in a way we could understand and listened to what we wanted out of the system without trying to up sell us. We now have an AC and Heat pump we love and is right for us. I would recommend them highly to anyone putting in a system in an old house. Great work that looks like it belongs here.
They address my concerns promptly, service is always professional and timely. Cool Pro helped to identify a problem with my air conditioning system and fixed it immediately when others could not identify the problem.
I plan on purchasing New A/C unit from them in the spring. Good follow up and competitive pricing. Good no interest financing.